TIO TUTORIAL 4

  1. Identify types of travel agencies.
  1. List down the role of tour operator and travel agents.

3.Identify the target market of inbound and outbound travel agency.

  1. Differentiate between short haul and long haul traveler.

Cheng Khong

  1. High street travel agents- Most popular and themes common types of travel agents. Typically found in major shopping areas, such as local high streets or in shopping malls. High street travel agents typically have an area where holiday brochures are displayed and desks for consumers to sit at and talk than travel agent. Travel agent staff are generally very knowledgeable about the products and services thatchy are selling and offer high standards of customer service. 2. Business travel agents- They specialise in planning and booking travel for business purposes. They may be tucked away in office blocks or in quiet locations.This is because they do not tend to have walk-in business. Typically work with companies to organise business travel. Stays tend to be shorter than ordinary holidays. Business travel agents are popular because they help to save organisations timed money, given that they are able to quickly plan itineraries and book travel the best prices. 3. Internet travel agents- Travel agents that are based on the Internet. Internet travel agents take a commission from the money paid by the consumer. The rise of the Internet travel agent has been so significant in recent years that there is now a lot of competition in the marketplace. This helps to drive down prices and to make holidays more affordable to customers.

Cheng Khong

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Land arrangement

Contract and Negotiate with other vendors

Handling of Arrival and departure procedure

Planning and organizing local package tour

Escorting the tourists

Providing market information

Costing and pricing package tour

Travel agents assist their clients in making travel arrangements. They aid customers in selecting their location, mode of transportation, and lodgings, as well as providing information on passport and visa requirements, currency exchange rates, and import tariffs.

Cheng Khong

Short haul refers to travellers coming from a nearby market, while long haul refers to travellers coming from far away. For example, short haul traveller may come from the near state instead of Johor meanwhile long haul travel are come from foreign countries.

  1. Outbound Tour Operators take residents from one country to travel in another country. These tours take travelers all over the world and to every continent. 2.Inbound Tours involve non-residents traveling in another country. Companies that provide local assistance for tours arriving in their country or town are called Inbound or Receptive Tour Operators.

LinLi

types of travel agencies

LinLi

Tourism operators participate in the planning, development, promotion, management and implementation of tourism products. They are employed by tourism or transportation companies, resorts or attractions.

LINLI

Inbound travel agents bring their target market to a country in the form of package Tours or individual Tours (for example, from China to Malaysia).

LINLI

A short haul traveler is a trip to an area close to they country that may last between 45 minutes and 2 hours by flight.

I. High street travel agents

II. Business travel agents

III. Call centre travel agents

IV. Internet travel agents

The role of a travel agency to help customers make travel plans and choose destinations, transportation and accommodation.

The target market for outbound travel agencies is tourists travelling to other countries (e.g., package Tours from Malaysia to South Korea).

Long haul traveler is to travel to areas far away from their own country. If taking the flight time as an example, it refers to the flight of more than 6 hours.

++Medium-haul traveler is defined by flights lasting between 3-6 hours.