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BE lecture 3 - Operations Management and Quality - Coggle Diagram
BE lecture 3 - Operations Management and Quality
Production
service operations
goods operations
utility
operations (production) management/managers
Operations process
make-to-order operations
make-to-stock operations
service production process
extent of customer contact
low-contact system
high-contact system
Operations capability
determined by business strategy
Operations planning
capacity
location
layout
process layout (custom-product layout)
product layout (same-steps layout)
assembly line layout
fixed-position layout
long-range operations plan
operations schedules
operations control
Quality planning
quality
performance
consistency
Operations scheduling
master schedule
detailed schedule
staff schedules
project schedules
Gantt chart
PERT chart
Materials management
physical goods
supplier selection
purchasing
transportation
warehousing
inventory control
lean production system
just-in-time (JIT) production
Operations control
follow-up
Quality
quality control
quality management
total quality management (TQM)
quality ownership
tools
competitive product analysis
value-added analysis
quality improvement team
ISO 9000
International Organization for Standardization
ISO 14000
Business Process Reengineering
Supply Chain
Supply Chain Management (SCM)
outsourcing