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Unit 20 Assignment, *Not to sure what these two are (researched and found…
Unit 20 Assignment
Live System Management
Configuring Systems
Technical Support
Hardware
Software
Network
Managing users
Account privileges
Creating / removing accounts
Password changes / altering
Monitoring system
Network Monitoring
Wireshark
Hardware Monitoring
Lansweeper
Device Misuse Monitoring
CCTV???
Fault Finding
Network
Hardware
Software
System Backup / Diaster Recovery
Recovery Procedures
Restoring from backups
Saving backups
Diaster Recovery Suite
Security Procedures
Password
Firewall Configuration
Antivirus
Access Control / role Base access
Security Patches and updates
Managing software / updating software
license management
Email
Socail Media
Drive Managment
Imaging / backups
Drive Mapping
Defragging
Drive Cleanup
Network Management
Ip configuration
Protocols
Procedures
System Maintenance and Disaster Recovery
Contingency Planning (for dealing with major problems)
Policies
Procedures
Long term planning
Hardware updates / changes
OS changes / updates / patching
System Expansion
Planning and updating a network code of practice
Keeping up with standard?
Keeps with regulations?
Supervision and Managment of network staff
Communication plan>
hierarchy structure?
Advising Senior Managment
Advising senior management
CEO???
Legal and Ethnical Considerations
Computer Misuse act
Data Protection
GDPR
Managing user support Request
Support request reporting systems
Help Desk
Application
Telephone
HR
Report Tools
User support request databse
Request Allocation
Priority
Level 1 - 4
Solution Knowledge base
FAQ
User Manuals
Support analysis
Collections of data
Training Reports
Problem software and hardware????
Resource scheduling
staff issuse
Systems and Network Management tools
Types of system to be managed
Servers
Virtual machines
Cloud storage
Mobile devices
Laptops
Desktops
BYOD
Tools to assist in managment
Performance Monitoring tools
Solar Winds tools
*Provision of user desktop computer
Thin Client
Web access
Disk / drive management tools
*Asset Management tools
Remote Desktop Access
*Not to sure what these two are (researched and found multiple answers)