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ADM501 Communicating in Teams and Organization - Coggle Diagram
ADM501 Communicating in Teams and Organization
Communicating in Teams
The Importance of Communication
A Model of Communication
Coordinating work Activities
Organizational Learning & Decision Making
Employee well-being
Persuasive Communication
Changing another person’s beliefs and attitudes
Spoken communication is more persuasive because
accompanied by nonverbal communication, adding emotional punch to the message
has high quality immediate feedback whether message is understood and accepted
has high social presence, so receiver is more sensitive to message content and more motivated to accept the message
Communication Channels
Choosing the best channels
Communication channel norms
Individual communication channel preferences
Symbolic meaning of the communication channel
Email & other Mediated Communication
Preferred medium for coordinating works
Tends to increase communication volume
Significantly alters communication flow
Reduces some selective attention biases
Problems
Communicates emotion poorly
Reduces politeness and respects
Inefficient for ambiguous, complex and novel situation
Increases Information Overload
Social Networking Communication
Clusters people around interest/expertise
Types of Social Network Communication
Facebook, Myspace, Linkedin
Online discussion forum
Avatar sites
Instant messaging
Wikis
Verbal Communication
Media Richness
conveys multiple cues
allows timely feedback
allows customize message
permit complex symbols
Hierarchy of Media Richness
Factors that override Media Richness
Ability to multi-communicate with lean channels
More varied proficiency levels
Social distractions of rich channels
Non Verbal Communication
Less rule bound than verbal communication
Important part of emotional labor
Influences meaning of verbal symbols
Most is automatic and non conscious
Actions, facial gestures
Communication Barriers
Cross Cultural Communications
Verbal Differences
Language
Voice intonation
Silence/conversational overlaps
Non Verbal Differences
Interpreting nonverbal meaning
Importance of verbal versus nonverbal
Gender Differences
Improving Interpersonal Communication
Information Overload
Managing information overload
Solution 1:
Increase info processing capacity
Learn to read faster
Scan through documents more efficiently
Remove distractions
Time management
Temporarily work longer hours
Solution 2:
Reduce information load
Buffering
Omitting
Summarizing
Language
Getting the Message Across
Empathize
Repeat the message
Use timing effectively
Be descriptive
Filtering
Perceptions
Communication Through Grapevine
Early research findings
Changes due to internet
Email becoming the main grapevine medium
Social networks are now global
Public blogs and forums extends gossip to everyone
Characteristic
Oral, mostly documented
Fast (hours instead of days)
Crossing Organizational boundaries
inaccuracy: deletion of crucial details
Not contralled by management
Transmits information rapidly in all directions
Follows a cluster chain pattern
More active in homogeneous groups
Transmits some degree of truth
Benefits
Fills in missing information from formal sources
Strengthens corporate culture
Relieves anxiety
Signals that problems exist
Limitations
Distortions might escalate anxiety
Perceived lack of concern for employees when company info is slower than grapevine
Active Listening
Communicating in Hierarchies
Workspace design
Clustering people in teams
Open office arrangements
Direct communication with management
Management by walking around (MBWA)
Town hall meetings
Web-based organizational communication
Wikis -- collaborative document creation
Blogs -- personal news/opinion for sharing
E-zines -- rapid distribution of company news
Communication Defined
The process of information transmitted and understood between 2 or more people
Effective
Transmitting intended meaning
Improving Communication Coding/Decoding
Both parties have motivation & ability to communicate through the channel
Both parties carry the same "codebook"
Both parties share similar mental models of the communication context
Sender is experienced at communicating the message topic
