Week 7
Value
Determined by the stakeholders
Exchange Value
Use Value (diamond vs. water)
Utility
Marginal Utility (diminishing return)
Broad scope products/services
Differentiation
Cost leadership
Narrow customer segment
Focused Differentiation
Cost Focus
Value Chain
- Capturing value 2. Creating Value 3. Defining Value 4. Sustaining Value
Inbound logistics
Operations
Outbound logistics
Marketing and Sales
Service
Challenges
Global competition
Vast knowledge (signals and noises)
Faster pace of business events
Computer-based MIS systems
Operation Support
Support for management and knowledge work
Support of business transformation and competition
Ubiquitous Computing
Digital Transformation
Make, Buy, Rent, Share, Use
On or off premise
Outsourcing or Insourcing
Iaas, PaaS, SaaS
Week 6
Components of IS
Hardware
Software
Databases
Human resources
Procedures
Types of IS
Transaction Processing Systems (TPS)
Management Reporting Systems (MIS)
Decision Support Systems (DDS)
Executive Information Systems (ESS)
Office Information Systems (Tools)
Professional Support Systems (BI/BA)
Business Intelligence
Data capture and validation
Transaction dependent processing steps
Database maintenance
Transaction documents
Query responses
Reports
- Scheduled
- Exception
- Demand (Ad hoc)
Transaction logs
Error reports
Detail reports
Summary reports
Electronic Data Interchange
Transaction standards
Industry standard for product identification
Translation software
Telecommunication systems
Online analytical processing (OLAP)
Reporting and querying
Digital or visual dashboards
Integration
Intelligence
Design
Choice
Implementation
Limitations
cannot work with large databases
difficult to use for construction of complex models
live updated worksheet for everyone involved
Functions
Data access systems
Data analysis systems
Forecast-oriented data analysis
accounting models
representation models
Optimization models
Suggestion models
Knowledge management
Content and document management
Lessons learned databases
Groupware
Artificial Intelligence
Collaboration software
Communication
Conferencing
Coordination
Intelligence
Market
Economic
Government
Investment
Industry
Technology
Quality
Ease of use
predicting the future
effectiveness oriented
flexible
support unstructured decisions
Internal and external data sources
use by most senior management levels
Business stages for MIS
no MIS
- Demand-driven MIS planning
- Methodological MIS planning
- Organization-wide MIS planning
- MIS and business strategy interaction
- Integrated methodologies, strategy, frameworks, incorporation of "extended enterprise"