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Telehealth Challenges on Quality of Care - Coggle Diagram
Telehealth Challenges on Quality of Care
Problem Statement
Telehealth environments affect quality of patient care
Reduced or Poor Patient Engagement
Weakened Therapeutic Relationships
Increasing Health care trend in offering Telehealth Services
Paradigm shift due to COVID-19 Pandemic
Helps prevent spread of virus
Helps maintain lockdown restrictions
Questions to Consider
What is the problem and what questions should be explored?
What information and data is needed to understand the impact of Telehealth environments on quality of care?
What cognitive and sub-cognitive skills are needed?
To understand the problem statement
To Propose solutions and action plan
How can research relevant to this topic be organized?
What are the perspectives of health care professionals regarding Telehealth environments and quality of care?
What resources and SOP’s could be incorporated into the plan of action?
Solutions
Researching perspectives of Telehealth Providers
Developing tailored action plans or Standard Operating Procedures (SOP's)
Improving patient engagement
Procedures to request patients to conduct Telehealth appointments in less distractive locations
Providing different methods to reach out to patients
phone calls
emails
Videoconferencing
Restricting patients timing of requesting consultations
Strengthening therapeutic relationships via key skills
Technical Induction to Videotherapy (Simpson et al., 2021)
Provide extra 5 minutes in appointments to explain technology
Address security and confidentiality concerns for technology
Communication Enhancement (Simpson et al., 2021)
provide empathy and warmth to patient
Through non-verbal and verbal actions
Encourage privacy
Nurse and patient uses headphones
sessions in quiet locations
creates safe environment
Challenges with Telehealth
Weakening Therapeutic Relationships
Causes
Lack of direct human contact
No face to face interaction
Reduced psychosocial support
Reduced time per session
Reduced interaction or relationship between health care professional and patient
Influences Patient trust and respect
reduced nurturing of patient faith and hope
reduced gratification of patient needs
emotional
physical
spiritual
Reduced or Poor Patient Engagement
Causes
Inability to reach patients
ex. Patients not attending to calls from unidentified numbers
Reduced confidentiality of patient consultations
ex. Patient's attending to Telehealth from public places or while driving
Distractions due to conducting Telehealth appointments at inappropriate locations
Patient's expect more frequent consultations
due to ease in reaching Telehealth provider
What is Telehealth?
Providing health care and consultation remotely
Asynchronously
Synchronously
Providing services via information and communication technologies
Telephone
Video Conferencing
Secure Messaging
Alternative to traditional face-to-face patient consultation
Helps overcome geographical and functional distance