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CHAPTER 12 : ORGANIZATIONAL CHANGE, MUHAMMAD AMZAR BIN ABDUL RAHMAN…
CHAPTER 12 : ORGANIZATIONAL CHANGE
INTRODUCTION
Change is inevitable in organization.
some change can be intiated by the organization itself, otherwis the organization must learn how to respond and adapt quickly and effectively to the requirements of completely new circumstances.
CONCEPT OF CHANGE
PLANNED CHANGE
A change resulting from a deliberate decision to alter the organization.
UNPLANNED CHANGE
A change that is imposed on an organization and is often unexpected.
FORCES FOR CHANGE
EXTERNAL FORCES
Competition.
.Social Trends.
Technology.
Economic Shocks.
Works Diversifaction.
World Politics.
INTERNAL FORCES
Need & values
Cultural Changes.
Strategic Changes.
RESISTANCES TO CHANGE
Logical Resistance.
Psychological Resistance.
Sociological Resistance
MANAGING RESISTANCE TO CHANGE
Facilitation and Support.
Negotiation and Agreement.
Participation and Involvement.
Manipulation and Cooptation.
Education and Communication.
Explicit and Implicit Coercion.
THE CHANGE PROCESS
Kotter's Change Model.
The Change Curva.
Lewin's Three Steps Model.
MUHAMMAD AMZAR BIN ABDUL RAHMAN (I21105350)