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Books a ticket - Coggle Diagram
Books a ticket
Packs his Bag
Forgets to pack the bag
Misses item he has to carry
Need to collect few items from friends before travelling
Tracks the bus
ETA Mismatch
Tracking not enabled
Phone VS Tracking mismatch
Bus Jumps location
Not sure when to start
Reaches Boarding Point
Wrong boarding point / address
Misses dinner to catch the bus
Reaching late for the pickup
Not getting auto / cab
unsafe Environment
Wait for the bus
Bus gets delayed post reaching destination
Had to wait in open road, rains & Mosquito bite
Driver doesn't pick call
Bus misses customer
Boards the bus
Difference between booked vs actual buus
Seats were changed
Seats are damaged
Amenities missing / not working
No provision to keep luggage
The travel
Bus breaks down in middle of the road
Bus agents acting rude
Issues with bus facilities while travelling
Need to stop on a unplanned stop
Break
Very unhygienic place
Not having enough options
Bus left without passenger
Bus stopped for a short while
Drops at destination
Keeps checking if destination has arrived
Drops at wrong location
Drops in middle of road
No connecting transport available
Not able to report the actual issue easily
Forgets about the booking
Forgets / wrongly remembers the timing
Realies he made a wrong booking / boarding point
Wants to invite his buddy / spouse to travel along with him
Upgrades to better seat/Bus if possible
Shares ticket details with fellow travellers
Cheeck for refund if a ticket is cancelled
Panics if a bus gets rescheduled
Check impact of travel restriction
Boarding point gets changed