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What do MAVEN customers want? - Coggle Diagram
What do MAVEN customers want?
What We Know
Need a Mobile App (high functioning)
Provider Wellness, Reducing Burnout, Provider Retention
CME Program improvements
Credits for recordings
Timely CME certificates
Creative ways for CME - For Medical Consults? Ed Sessions?
Expansion of license types
Social Workers
PharmDs
RNs
Naturopathic Physicians
CNMs
Administrative Access (for submitting on behalf of Providers)
Biggest Obstacle = TIME
Behavioral Health support
Survey & Reporting Fatigue - Are there alternative ways to collect data?
VSee improvements
There are concerns about medio-legal liability.
What We
Want
to Know
Do our customers want to use a mobile app?
Would a mobile app make our customers more apt to use MAVEN services?
Is VSee the platform to use MAVEN? Should we consider other partners?
What are the features desired in a new platform by our customers?
Do we need specific things to enable them to do billing for peer-to-peer consults? (If and what do they need)
EHR Integration
To enable ease of data sharing and billing?
What is ideal?
What things could we do to integrate more into their overall workflow to improve their time management and reduce admin burden?
What does it look like to have a more relational model with our partners? What experience would make the interaction feel more relational (vs transactional)?
How would it change our recruitment model? How would it change our onboarding process? How would it change ongoing engagement/stewards hip of partners?
DATA!
What is the most streamlined way we can work with clinics to get their data?
What data points should we collect? (i.e. Avg referrals,etc.)
How to collect?
Insider scoop on competitors. Difference in experience between MAVEN and Rubicon, Confermed, AristaMD, etc. (Good & Bad)
How many of our partners have used other platforms? Or concurrently use other TH platforms?
Virtual precepting? Is there a need?
What is the ideal # of consults, mentoring, ed session utilization per month?
Related to case mix?
On-Demand Consults
What explicitly does a successful on-demand consult look like? Duration, modality, follow-up? Internally: Data capture.
Are we over-homogenozing the offerings?
Is there a need for chart reviews? What does that look like?
Could use as a referral hygiene process?
Monitoring competitors