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Berta Carnicer- Hotelier - Coggle Diagram
Berta Carnicer- Hotelier
REQUEST HOTEL
Schedule
Catering services
Number of rooms
Set up
Dates
Budget
AV request
Rooms needed
GROUPS AND EVENTS MANAGERS
Organize sales visits
Supervise the requests and offers sent
Meetings in-house clients ans events coordinators
Weekly meetings
Supervision event
SALES DIRECTOR
Defines Sales Strategy
Studies the market
Head of the deparment
Generates and maintains the relationship with the most important accounts
EVENTS COORDINATORS
Organize meetings
Generate BEO
(Banquet Event Order)
Prepare event
Control of payments
Receive the "handover" of the group or event sent by sales excutives
Evalute clients`s satisfaction
BANQUETING COORDINATOR
Assistant of the event coordinators the day of the meetong
Help with the in-house last- minute requests
Ensure the event goes according the BEO
Call the maintenance team if something is wrong
Supervice catering
Prevent customers from getting angry
DIFFERENCES BETWEEN SMALL ANS LARGE HOTELS
Small Hotels
More flexible
Know everything to help other departments
Large hotels
Credos
Report to GM
Same rules
EQUIPMENT LARGE HOTELS
Large variety of menus for differnt services
Big AV materials in-house
Big meetings rooms
Different room categories
EQUIPMENT SMALLS HOTELS
Few room categories
Simple AV
Limited offer of menus
Small meetings rooms, sometimes they can be combined