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CATERING AND CONFERENCE EXECUTIVE (ELVIRA SANTÍN) - Coggle Diagram
CATERING AND CONFERENCE EXECUTIVE (ELVIRA SANTÍN)
Lead qualification
Type of group and purpose
Needs and preferences
Competitors and budget
Key to confirm
Leads arrive to Le Meridien
GSO (Global Sales Offices)
Mi Leads (Marriott hotel internal sales -hotel to hotel, crosssale)
Business trips, sales calls, hotel site inspections, Business visits..
Convention Bureau / Turisme de Barcelona
Direct requests: phone, email & walk-in
CVENT
Other web page or intermediaries (HPN, Hotelplanner, Meeting Select, HRS, etc )
Process lead to confirmation
Send proposal
Follow up
Negotiation of conditions
Contract signature
Internal process
Contract is received
Opera Sales and Catering System
Handover to meetings and events
Lead: Potential customer that shows interest in you
Le Meridien 5*