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EVENTS DEPARTMENT AT HOTELS (Berta Carnicer & Elvira Santin) - Coggle…
EVENTS DEPARTMENT AT HOTELS (Berta Carnicer & Elvira Santin)
Sales director
Define sales strategy, budget & objectives
Generates and maintains accounts
Assists to fairs annd trips to expand and maintain client portfolio
Studies the market, the request recieved, the groups inhouse, do reports for the GM
Sales manager
Generate and maintain the relation with accounts
Visit the target clients to sell the hotel, the services and generate requests
Assist to fair and trips to expand and maintain client portfolio
Are distributed by market
Gropus and event manager
Supervise the requests and offers sent
Supervise the event
Meeting wiith clients in-house
Meeting with the other departments
Site visits
Events coordinators
Recieve the handover of the group
Prepare the event
Generate the BEO
Supervises the event
Control of payments
How leads arrive to hotel
GSO
Marriott internal sales
Business trips
Convention Bureau
Direct Requests
Process to confirmation
Send proposal
Follow up
Negociation of contract conditions
Contract signature
Lead qualification
Type of group and purpose
Needs and preferences
Competitors and budget
Key to confirm
Internal operations (confirmed)
Contract is recieved
Opera sales & catering system
Handover to meeting and event dpt.