Please enable JavaScript.
Coggle requires JavaScript to display documents.
HOTEL MICE DEPARTMENT BY BERTA CARNICER - Coggle Diagram
HOTEL MICE DEPARTMENT BY BERTA CARNICER
What is the hotel mice department :question:
Is the department in charge of receiving and managing the hotel's events.
Organization chart :silhouettes:
Small Hotels
Sales Director
Groups & Events Manager
Sales & Events Executive
Revenue Manager
Reservations
Sales Manager
Large Hotels (from more to less responsibility)
Sales Director Assistant
Sales Director
Sales Manager
Groups & Events Manager
Sales Executive
Event Coordinator
Banqueting Coordinator
Revenue Manager
Reservations
Resources: equipment and systems :pencil2:
Large Hotels
Big meeting rooms that can be combined.
Big audio-visual materials in-house.
System: CRM like Opera
Different menus for differnt services.
Small Hotels
Small meeting rooms, sometimes can be combined.
Less offer of menus
Fewer categories of rooms
System; small program or excel
Type of events :star:
Corporate
Conventions
Congresses
Meetings
Incentives
Social
Weddding
Dinners
Communion
Christening
Workflow :recycle:
Large Hotels
Sales Executive: study request and follow up
Client Interested
Sales Manager: visit clients and get request
Sales Executive: generate contract, proforma and documents
Event Coordinator: prepare event and BEO for other depts.
Banqueting coordinator: event takes place, check is OK.
Small Hotels
Sales Director: visit clients and get request.
Sales Executive & Event Coord: receive request, studies and follow up
Client Interested: request an option, ask for site inspection and contract.
Sales Executive & Event Coord: generate contract, prepare BEO, invoice, documents, check is OK
Request :warning:
Hotel receives
Nº of people
Rooms needed
Dates
Schedule
Set up
Catering and audivisual services
Budget
Hotel must do
Call to know the details not provided.
Reason of the meeting try to discover other locations
Ask for the budget offered.