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ICT SHAREPOINT SITE, Why?, Why's that a problem? - Coggle Diagram
ICT SHAREPOINT SITE
Help
Break fix
Start
Update
Advice
Equipment
BYOD
IT Policy
Oops I did shadow IT again
Reports
BAU Service requests
Internal repository
Intra team awareness
Remove duped effort
Un silo us
Lessons learned
Dont know where stuff is
Repeating good behaviours
Single point of contact
Because they dont know us
just want an answer
Request form
To business explain what we do
So they dont devlopw Shadow IT
Too costly
No expertise
Not strategic
Inefficient
Interface 2 way between us and business
Visibility
TO clarify our role
We perceive they are confused
Training about IT
Role of IT
Unrealistic expecations
Skills repository
Capacity awareness
SSOT for IT
Message consitency
Inbound engagement with business
Why?
Why's that
a problem?