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CSV Unit 7 - Coggle Diagram
CSV Unit 7
Benefit of lasst mile service
Reduce shipment cost
Increase transparency
Satisfied customer
Reduce operation cost
major aspect related to after sale service
Last mile service
Addressing complaint
After sale follow up
Keep in touch with the customer
Suggest second purchasae
Feedback
Thanking the customer
key communicaation strategies for after sale customer service
Difficult customer
Building rapport
Keeping your voccie lw
Listening extra
Avoid getting personal
Obtaining feedback
Use live chat from your website
Email for new customer
In-app feedback
Facebook feature
Listening techniques
Avoid Interrupting
Sensing emotion
Staying focus
Taking note
Avoid breaking promise with customer
Seeting deadline for promise made
Write down promise made rather t he nremembering it
Do not promise that cannot be fulfill
Moment of truth
defination-refers to the experiences of customers at any point of contact with the company on any aspect
Good-Above average
Bad-Negative expereience and anything less than positive