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Client - Coggle Diagram
Client
KT synergies (across people, process technology)
Using Causelink/Incident Mapping for PPA
Every issue still seen in isolation ("organically")
Still in firefighting mode
Business Synergies
Quality
Manufacturing
IT
R+D
No end-to-end approach yet
Cross-selling efforts
Triggers
*Presentation on SIM on last day of LDI
Created excitement
Needs
Risk Management
Certification
Problem containment
Find systemic root causes
Documentation review
Get pulse of people
*Quality in investigations
MFCT
Product/Customer side (quality)
Insights
Subscription keeps client comitted
Need to monitor and drive use/adoption
Establish review triggers
*Ability to demonstrate tools
Requires confidence to do so when needed
*Demo Causelink during Coach/Facilitator training
Facilitations builds immediate impact
Ability to use tools with a particular purpose in mind
Use language to fit context storyboarding vs. incident mapping (review CL marketing)
Need succession plan for KT champions
High degree of flexibility and responsiveness
"Bat phone"
Client journey (highlights)
CLG
2017 PSDM pilots
Process Coaches / PLs
Strong internal PL champion(s)
Trained few hundred folks
KT Frontline
TSS
Risk SIM
Faciltiations
JNO
Other factors for success
*Existing KT champions
Viewed as trusted advisors
Client value/results
Value of SIM
Certify Investigation owners
Document data in QMS
Reinforcing behavior under pressure
TS at speed / under pressure
*Use as basis for career advancement