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CRV Unit 6 - Coggle Diagram
CRV Unit 6
Reason customer return goods
Poor quality goods
Wrong spercification
Faulty goods
Overprice goods
way to handle return good
Reason for the return
Color run
Overprice
Faulty goods not working
Poor quality good
Condition of the return goods
Proof of purchase
Date of the return
way in good return handle course of action
Refund
100% refund if good is unused or within the time period specified by the companies
partial refund less then 100% refund
Exchange
Exchange for another or same product
Replacement
Same product replacement
Organization’s policy concerning replacements and
refunds when the organization is not at fault
good will gesture
reasonabl/unreasonable request
law&company [policy)
charging customer alot to cancel the contract
raises the price before the product is shipped
extra fee and charges
Lemon law
Protect consumer from retailer who sell defective good