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MICE
(Berta Carnicer) - Coggle Diagram
MICE
(Berta Carnicer)
Organization chart
Small Hotels
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- More Flexible, All the people have to know everything so they can help to another departments
Large Hotels
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- Part of a chain, Same rules, there have a "CREDOS", uniform, reporting everything to big directors
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Type of Events
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Regardless of whether the hotel is small or large, all of these types of events are held in these hotels.
Workflow
Large Hotels
Sales Manager
Sales Executive
Client Interested
Sales Executive
Event Coordinator
Banqueting Coordinator
Event takes place, report incidences, check everything is fine
Receive the group and get in contact with the client, Prepares event and BEO for the departments
Generate a contract and a proforma, Prepare documents for other departments
Request and Option, Ask for a site
Receive requests, studies requests and send and offer, Follow up on offer sent
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Request
Hotel receives
Dates, n* of people, rooms needed, schedule, set up, catering services, audio - visual services, budget
Hotel must do
Call to know the details not provided by the client, Create a conversation, Try to discover other locations and hotels clients is looking at, ask for budget offered by them, reason of the meeting.