Please enable JavaScript.
Coggle requires JavaScript to display documents.
The Hotel MICE Department II - Coggle Diagram
The Hotel MICE Department II
Le Meridien Barcelona
Sales Department
Director of Sales
Sheila Loroño
Proactive Sales
Complex Sales Manager
Laura Pasquali
Reactive Groups & Events
Groups & Events Executive
Carme Porti
Catering & Conference Executive
Elvira Santin
How leads arrive to the hotel
Global Sales Offices
Mi Leads (Marriott Internal cross-sales)
Business trips, sales calls, hotel site inspections, business visits, travel agencies
Convention Bureau & Turisme de BCN
Direct requests: calls, emails, walk-in...
CVENT
Web pages or intermediaries
Lead qualification
Type of group and purpose
Which market is the inquiry from (nationality)
Purpose of the group's visit (Meetings, Convention, Congress, Conference...)
Needs and preferences
Priorities when choosing a hotel
Key factors
Decision maker
Competitors and Budget
Client's budget
Type of hotel they're looking for
Location importance
Differentiate from our competitors
Dates and changes
Key to confirm
Personalize the enquiry once all the information has been collected from client to cover all requests and needs
Group processes lead to confirmation
Send proposal
Follow up
Negotiatoin of contract conditions
Contract signature
Internal operations once group is confirmed
Contract is received
Opera Sales & Banqueting System
Hand over to Meetings & Events Department