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Hotel MICE dept by Elvira Santin - Coggle Diagram
Hotel MICE dept by Elvira Santin
How leads arrive to the hotel
FSO (Global Sales Offices)
Mi Leads (Marriott's internal sales)
Business trips, sales calls, hotel site inspections, business visits, travel agencies.
Convention Bureau or Turisme de Barcelona
Direct requests: phone, email and walk-in
CVENT
Other web page or intermediaries
Lead qualification
Type of group and purpose
Needs and preferences
Competitors and budget
Key to confirm
Group process lead to confirmation
Send proposal
Follow up
Negotiation of contract
Contract signature
Internal operations
Contract is received
Opera sales & catering system
Handover to meetings and events department
Profiles
Elvira: Sales department - catering & conference executive
Anna: Guest relations and public relations manager
Carme: Sales department - groups and events executive
Highlights of the visit to Le Meridien
all the departments work together in order to create the best events and experiences
230 Rooms and 40 of them are suites
Historical hotel but versatile
Important concepts
BEO: banqueting event order
DDR: daily delegate rate