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Concepts Principles Frameworks Models Methodologies Methods
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Information Systems (IS)
better business
application of IT
Technology (IT)
better technology
history
process data
present in reg intervals
then, distinction of information
moved to on demand reporting
open access to reporting for all
enabled self analysis
= System thinking
input and ouput
process
continuous adjustment
feedback based on needs of organization
Benefits
Competitive Advantage
Economic Growth
Effective management
Enables Globalization
Efficient Operations
How MIS views MIS
Computing: distributed data processing
software: control operation of computing system
What?
process
retrieve
store
communicate
hardware: physical devises
telecommunication
computer network
internet
WWW
IS
softwar
databases
Hardware
human resources
procedues
Applications by Levels
Follow ORG hierarchy
Senior Managers
Decision Support Systems
Decision Models
IF <this> is true, THEN do <that>
Uses
consequences of different decisions
projected revenue figures based on new sales product assumptions
compare sales between weeks
Decision Making Process
Choice - alternative are compared
Implementation - solution is implemented and tracked
Design - several alts solutions developed
Intelligence - find and define problem or opp
Middle Managers
Management Information
Systems
non financial experts access to information system
analyzed and acted upon
Good decision making requires good manage
MIS supports this
Reports
exception reporting
on demand reports
scheduled reports
drill down reports
Executives
Executive Information Systems
Benefits
identify long term trends
plan future courses of action
analyze environments
internal and external data sources
specialized decision support system for senior management
status of business
key performance indicators
dashboard
allows you to keep tabs on all ares of the business
strategy and long term decision making
Workers
Transaction Processing Systems
online air ticket system
select flight and pick seat (input)
system updates seats available and removes the one selected (processing)
system generates a bill and copy of ticket (output)
Types
batch
accumulates
online
immediate
Examples
payroll
order processing
reservations
stock control
Knowledge Management Systems
identify, create, distribute and enable adoption of insights and experiences
lessons learned database
groupware
content and document management
artificial intelligence
Group Collaboration Systems
Real-time/Synchronous collaboration on tasks
Users doing work together
Types
Coordination
Conferecing
Communication
Articles to read
What is Collaboration Software? Analysis of Features, Types, Benefits and Pricing
Group Decision Support Sytems
creative thinking, effective communication and decision making
different backgrounds and locations
flexible
automated
parallel communication
Data Processing
manipulation of data by computer
raw data ->
machine readable form
input / output
Data Processing Cycle
Processing
Lowest level
to start creating INFORMATION
Input
Output
Process
Filtering
Sorting
Summation
Validation
Conversion
Storage
Aggregation
Collection
Types
manual
no tool
mechanical
simple device (calc)
electronic
Analysis
Reporting
Business Intelligence / Business Analytics
Business Intelligence
Deploy resources cost-effectively
See relationships between datasets for more informed decisions
Measure KPIs
plot business health across overall goals
SWOT
generate insights for quick decisions
Successful BI strategy
Focus on business problem first, then on data
Prioritize and build in processes for improvement
Validate, Validate, Validate
Upskill 'citizen' data scientist
Monitor BI use and adjust as necessary
Empower staff to tell stories with data
Give business ownership
BI = past and present to operate current business
Business Analytics
Help Form Predictive Models
Transforms data into insights
Characteristics
What If analysis
Location Intelligence
Suggestive Intelligence
Mobile Versions
Saved Searches
Import Applications
Visualization and Interactive Graphs
Report filters
Automatic drill downs
Main Benefits
Address urgent issues
ground data is immediate
Gain insight for growth
get the big picture
See the future
Advance progress
predictive model and forecasting
more efficient and accurate
FUTURE BENEFITS
leverage AI and ML
Big Data
Variety
Veracity
Velocity
Value
Volume
Articles to read
What exactly is big data
Beginners Guide to Big Data
Big Data: The Management Revolution
Analyzing Big Data
Analytics
big picture
Mining
close up
Applications by Organization
Functional Applications
Feed information to support decision making systems of the enterprise
Enterprise Applications
Enterprise Applications (EA) are a software solution that provide business logic and tools to model entire business processes for organisations to improve productivity and efficiency.
Examples
Billing Systems
CRM
supplier relationship management
Characteristics
Mission Critical
Business Oriented
Large
Enterprise Resource Planning (ERP)
Better Communication with sales, marketing and operations
Legacy Data can be imported
Core Financial Management functions are integrated
multiple functions support multiple locations
Drives efficiency
Benefits
real time operations
common data base
Enterprise Wide integration
consistent look and field
CRM
retain customers through better services and loyalty
attract new customres
360 customer view
evaluate efficiancy of exisiting campaigns / initiatives
increase profitabilty
Remove silos between sales, marketing and CS
decrease management costs
Chief Information Office
Responsibilities
create a vision and sell it
establish credibilty of the IS dept
implement IS architecture
Understand the business
foster relationships
develope a competent IS staff
Focus
Enhancing Products and Services
Enhance Executive Decision Making
Leverage Investments
Reaching the Customer
Reduce Costs
MIS Responsiblities
Support - training, help desk, problem resolution
Maintenance - keeping everything running as the business evolves such as hardware, software, databases, web presence
Deployment or implementation activities - getting stuff working
Protection - including backup and continuity planning, security and audits, disaster response
Procurement activities - hardware, software and services
Maturity in necessary
Control-in which the management exercises control and make a cost-benefit type of assessment.
Integration-in which the organization moves away from an ad hoc isolated solutions based on information system to a service-based information system. This is the stage when the organization transitions from a data processing outlook about information systems to more holistic information-based decision-making approach towards information systems. A more comprehensive approach towards information systems results in changes in the organization's behavior towards information systems and initiates a new appreciation for data and information.
Contagion-in which the organization moves towards online systems after having tasted success in the initiation stage. More users are added.
Data administration-in which the organization begins to appreciate the value of information and makes efforts to centralize the data management to take advantage of the benefits of information-based decision-making.
Initiation- in which the organization has an operational focus and tries to get operational efficiency and thereby limit value from the information systems.
Maturity-in in which the organization creates synergies in its corporate objectives and information systems planning so that the two can work in a synchronized manner
DIGITAL TRANSFORMATION
cosumerization of MIS
MIS MODELS
Ives and Learmonth Matrix
Gibson & Hammer’s Benefit / Beneficiary Matrix
Sullivan's Matrix
eBusiness Value Matrix,
McFarlan’s & McKinney's Strategic Grid,
Earl's Stages
Integration of IT and business knowledge
Nolans Six Stage Model
MIS Planning
3rd Gen - Organization Wide MIS planning
4th gen - MIS and Biz strategy
2nd gen - Methodological Planning
5th Gen - Integrated Methodologies
1st gen - Demand Driven Planning
No MIS planning