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Management of Crisis Situations - Coggle Diagram
Management of Crisis Situations
Spokesperson Training
Answer the questions optimally
Anticipate Crises
Do sessions to give information and solutions
Identify Your Crisis Communications Team
The CEO of the organization will lead the team
Identify and Train Spokespersons
Only authorized spokespersons speak on behalf of the company
Develop Holding Statements
Messages designed to be used immediately after a crisis breaks out
Establish Notification and Monitoring Systems
Notification Systems
Communication is the basis for problem-solving and follow-up
Identify and Know Your Stakeholders
Employees are the most important audience
Assess the Crisis Situation
Make assertive decisions
Finalize and Adapt Key Messages
Adapt each message for the social network to which it will be published
Post-Crisis Analysis
A formal analysis of what was done right and what was done wrong