Uselful Pharases for Formal Emails

Greetings

Dear Mr

Dear Ms

Dear Sir

Professional Context

Formal Emails

Personal mail

Introductions

My name is Susan Whitby and I am the Head of Marketing at HMU

Friendly

I hope everything is going well

I hope you had a nice Christmas

Referring to the last contact

It was lovely meeting you at the sales conference

It was nice talking to you on the phone earlier

Thank you for your mail last week

Reason for writing

I am writing in connection with the order we placed last week

I am writing to update you on the progress of the Masterson project

As discussed, I am sending you more detailed informaion about the upcoming conference

Giving information

I would like to inform you about the results of our customer survery

Attachments

I have attaches a pdf with the most relevant information

Don´t write "I have enclosed" in an email - we only use that for letters

Making requests

Coul you plase let me know if you can attend the event next week?

I would appreciate it if could send the documents this week

Would it be possible to deliver the goods one week earlier?

Making arrangements

I was wondering if you would be available for a meeting next week

Would 10am be a suitable time?

I am afraid I am not available on Wednesday. Would Thursday work?

Confirming

I would like to confirm our meering for 3pm on Wednesday the 11th

Answering questions

In answer to your first/ second question...

To answer your question about

Clising line

If your need / requre any further information, plase feel free / do not hesitate to contact me.

Referring to the next meeting

I look forward to seeing you on Monday morning

I look forward to meeting you in person on Tuesfay.

"I look forward to" is always followed be the -ing form

Cosing

Best Regards