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CHAPTER 11 : STRESS & EMOTION, – Intense feelings that are directed at…
CHAPTER 11 : STRESS & EMOTION
1) NATURE OF STRESS
The pressures people feel in life
A dynamic condition in which an individual is confronted with an opportunity, a demand, or a resource related to what the individual desires, and for which the outcome is perceived to be both uncertain and important.
(cont.)
Consequences of Stress
Individual Differences
Causes and Sources of Stress
2) RELATIONSHIP BETWEEN STRESS LEVELS AND JOB PERFORMANCE
Distress
Eustress
(cont.)
High level of stress - low performance
Moderate levels of stress - high performance
Low levels of stress - low performance
3) MANAGING STRESS (cont.)
Individual Approaches
Increasing physical exercise
Providing relaxation training
Implementing proper time management techniques
Expanding social networks
Organizational Approaches
Realistic goal setting
Improve communication
Training
Stress auditing
Personnel selection and job placement
4) NATURE OF EMOTIONS AND
MOODS
Emotions
Moods
5) SOURCES OF EMOTIONS AND MOODS
Sleep
Age
Weather
Gender
Personality
6) EMOTIONAL LABOUR
An employee’s expression of organizationally desired emotions during interpersonal transactions at work.
Is governed by two types of display rules:
– Feeling rules
– Expression rules
7) EMOTIONAL INTELLIGENCE
Using emotional information to guide thinking and behaviour.
Managing and/or adjusting emotions to adapt to environments or achieve a goal(s).
Discriminating between different emotions and labelling them appropriately.
– Intense feelings that are directed at someone or something which has an object that triggers them.
– Feelings that tend to be less intense than emotions and often lack a contextual stimulus.
MOHD QUSYAIFIZ BIN MOHD ZAINUDDIN (I21105267)