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(18.4, 18.8, 18.1, 18.2, 18.6, 18.3, 18.5, 18.7) - Coggle Diagram
18.4
conflict management techniques
conflict resolution techniques
one of the keys to minimizing counterproductive conflict is recognizing when there really is a disagreement
negotiation
terms and negotiation
managing functional conflict
18.8
the negotiation
gender differences in negotiations
negotiation in social context
18.1
Types of conflict
task conflict
relationship conflict
process conflict
Loci of conflict
dyadic conflict
intragroup conflict
intergroup conflict
18.2
the conflict process
stage 1 : incompability
stage 2 : cognition and personalization
stage 3 : intentions
stage 4 : behaviours
stage 5 : outcome
intentions
competing
avoiding
colaborating
18.6
distributing tactive revealing deadline
distributive bargaining is to make first offer and make it an aggresive one
18.3
conflict - intensity continuum
no conflict
assertive verbal attack
threats and ultimatum
18.5
distributive vs integrative bargaining
integrative bargaining
win - win
congruent
long term
distributive bargaining
opposed
win-lose
short term
18.7
integration of two bargaining strategies with one negotiation episode
clarify needs
articulate interest
set high goals