Please enable JavaScript.
Coggle requires JavaScript to display documents.
Travel agencies, Customer care, Stage 3: Investigating needs, Stage 4:…
Travel agencies
Vocab
contacts details
foreign currency
initial enquiry form
sales consultant
travel insurance
investigate
comprehensive
psychology
glorify
restriction
Concept
Six steps to successful selling
Stage 1: Raising awareness
Stage 2: Establishing rapport
Stage 6: After-sales service
Customer care
What sort of characteristics you need to know in a customer?
Customers reign supreme
Customers compare and trust word-of-mouth over brands
Customers are highly opinionated
Does the customers think in terms of “I want it now.”
Stage 3: Investigating needs
Stage 4: Presenting products
Stage 5: Closing the sale