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UNIT 3 : TOURS OPERATOR (, tour operator, customer care - Coggle Diagram
UNIT 3 : TOURS OPERATOR (
vocabulary
package holiday
/ˈpæk.ɪdʒ ˈhɒl.ə.deɪ/ ( n ) )a holiday that includes transport,accommodation, and sometimes other things such as meals and excursions
in advance
/ɪn ədˈvɑːns/ ( adv ) before the time when something will happen, be used, etc...
inclusive tour
/ɪnˈkluː.sɪv tʊər/ ( n )a holiday that includes transport,accommodation, and sometimes other things such as meals and excursions
wholesaler
/ˈhoʊlˌseɪ.lɚ/ (n) : someone who buys and sells goods in large amounts to shops and businesses
Client
/ˈklaɪ.ənt/ (n) : a customer or someone who receives services
commission
/kəˈmɪʃ.ən/ (n) : to formally choose someone to do a special piece of work, or to formally ask for a special piece of work from someone
overnight
/ˌoʊ.vɚˈnaɪt/ (n) : for or during the night
Brochure
/broʊˈʃʊr/ (n) : a type of small magazine that contains pictures and information on a product or a company
supplement
/ˈsʌp.lə.mənt/ (n) : something that is added to something else in order to improve it or complete it; something extra
direct selling
/daɪˈrekt ˈselɪŋ/ ( n ) The practice of selling products and services directly to the public, without using shops, agents,etc...
transfer
/ˈtræns.fɝː/ (n) : the movement of something or someone from one place, position, etc. to another
tour operator
a company that makes arrangements for travel and places to stay, often selling these together as package holidays
bulk*
/bʌlk/ (n) : something or someone that is very large
incoming
/ˈɪnˌkʌm.ɪŋ/ ( adj )connected with travel into the country from abroad
provider
/prəˈvaɪ.dɚ/ (n) : someone who provides something
concept
package holiday
transport to and from the destination
entertainment and ideal destinations
other service such as'rep' or guide
l
food and accommodation
Recommend customers about different destinations by using your knowledge
Share with tourists where it's great to go
Support customers if they need help such as food, privacy, accomodation,... Willing to do the suitable and courteous requests from customers.
Always smile and be patient. Listen carefully to your customers' requests. Show them your respect, maintain the positive attitude
Ask for feedback
If the tourist is in serious trouble, you need to call the managers or your agency.
tour operator
direct selling
travel agent
clients
customer care