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Introduction - Coggle Diagram
Introduction
History
- Hugo Munsterberg: Developed aptitude tests and work sample tests
- Walter Dill Scott: Developed multi-component selection system for salesperson with the use of application blanks
- Frederick Taylor: Scientific management (increase efficiency through better work design)
- Lillian Moller Gilbreth: Concerned with human aspects of work
- WWI: Alpha and Beta tests developed for US army recruitment
- WWII: Army General Classification Test, growth of engineering psychology
- Hawthorn effect: When workers know they are being studied, the results will change for a period of time, then level off after a while
- Human Relations Movement: Organisations seen as systems of human cooperation
Cultural Issues
Designing systems that are compatible with multiple differing cultures as workplaces become more diverse
Levels of Cultures: IGONG (Individual, group, organisational, national, global)
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