Service Desk Plus (Service Catalogue)

3. User Management

New Hire Form

  1. Create Active Directory
  1. System Access
  1. Hardware
  1. Approvals

1. Change Management

Normal

Emergency

Service

Standard

2. Hardware

Requests

Faults

Monitors

Keyboards, headsets, USB's

Laptops

Replacements

Troubleshoot

Tracking

4. Emails

Add/Move/Change to an existing mailing list

New email account

ipagroup.solutions

ipstaraustralia.com

Orionsat.com.au

other

Employee Exit Form

User Department Change Form

5. Incident Management

P1

P2

P3

Affected Services

ESM Sky Muster Plus

Orion

Asset Type

Servers

Infratructure

Data

Storage

API's

click to edit

Probes