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Unit 3. Computerized systems - Coggle Diagram
Unit 3. Computerized systems
System Component Elements
.The use of information technology has become a requirement to achieve alliances such as the integration of supply chains or the development of distribution and communication systems with customers.
However, in spite of the importance mentioned above, it is only recently that the industry has realized that it cannot resist the use of information technology.
Dimitiros Buhalis and Hilary Main
in 1998 conducted an analysis of small and medium-sized hotel companies in Europe and found that the main reasons why these organizations did not use technology were:
Lack of training
Age and educational level of owners
Deficiencies in management and marketing functions.
A short-term view of management.
Costs of hardware and software required
*3.2.
Users: Sales executives, marketing assistants, salespeople, clerical*.
Sales Manager
The salesperson of the Banquet Dept. The Banquet salesperson is under the supervision of the Banquet Manager..
Among its obligations are:
To know a sales system.
To know the aspects of food and beverages related to the events, taking into account the type of people attending, the number of guests and the time of the event.
To have notions of cost.
To know the equipment that the establishment has: decorations, table linen, chairs, tables, glassware, e
The sales target
es
provide the highest number of clients and events which will represent income for the hotel.
Secretary
The secretary assists the banquet manager in sales functions and general coordination of events with the client and service staff.
3.3.. Definition of spaces and rooms: rooms, shared rooms, capacities, set-up times by type of event
.
Familiarize yourself with what is relevant for the Customer
.capacity of the environment for the creation of congresses and events
•capacity in halls and centers.
number and capacity of our competitors.
Hall and venue management.
Proposals for different halls and venues with their corresponding prices and conditions (space in meters, ceiling height, number of columns, open spaces, technical pre-installations, condition, etc).
Reservation of halls or venues.
Supervision of the same and coordination of the time for the entrance and exit of the material and equipment.
**
3.4. Available items: responsible parties, quantity available, location, inventory
Organization Services
are classified as
Pre-congress technical secretariat
• Announcement/publication of the event.- Direct communication to participants by mailings/fax/e-mails, in all languages of the congress, with the corresponding follow-up. Recruitment of new congress participants- Internet service.
Sending of information, leaflets, brochures and registration bulletins.
Registration of attendees, congress participants and accompanying persons through our computerized congress management system, in which information on the participation status of any of the above is available at all times.- Creation of the corporate image of the event.- Creation, preparation and handling of documentation.
The cost of the technical secretariat depends on the preparation time and the magnitude of the event measured by the number of attendees and the complexity of the event in terms of the number of languages to be interpreted, the number of rooms to be occupied, etc.
Technical secretariat in congress
• Installation of equipment at the event site.- Delivery of documentation.- Coordination of transfers and transportation.
Drafting and printing of internal communiqués.- Press releases.
Travel assistance (flight confirmation, reservations, etc).
Milagros Camacho 8-870-401