Chapter 8: Supplier Quality Management
Factors Affecting Supply
Management’s Role
Ability of buyer to practice world-class quality
Supplier's willingness to work jointly to improve quality
Internal resources available to support ongoing supplier quality management and improve
Supplier's current quality level
Ability of supplier to affect buyer’s total quality
Buyer's ability to collect and analyze quality-related data
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Key principles of TQM
Make quality everyone's responsibility
Establish continuous improvement as way of life
Strive for zero defects
Focus on proces rather than out put
Emphasize prevention rather than detection of defects
Define quality in term of customers and their requirement
Stress objective rather than subjective analysis
Pursue quality at the source
6 sigma quality
1 sigma
2 sigma
3 sigma
4 sigma
5 sigma
6 sigma (3.4 defected per million opportunities)
The seven waste
Waste from rejected parts
Wasted operator motion
Delivery
Idle time
Waste in work itself
Over-production
Inventory
The DMAIC Model
Define
Measure
Analyze
Improve
Control
The Cost of Quality
Appraisal costs
Direct costs of measuring quality
Failure costs
Internal
Occur before product or service is provided to customer
External
Occur following production of after customer takes possession
Prevention cost
Keep defects from occuring