When a customer requests a service on a certain date and the rooms are all committed but not confirmed, before giving a refusal, the banquet manager should contact the customer who has made the reservation to remind him that he has it and see if he can confirm it. This should be done tactfully, because the customer may be upset and lose that service, for this reason you should not call a customer whose visit is very recent, but on the contrary, tell the new customer that after a few days we will try to solve the way to give a room.
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