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CUSTOMER SERVICE - Coggle Diagram
CUSTOMER SERVICE
channels
emails
social media
phone calls
face-to-face
chatbots
online chats
robots
self-service
brand ambassador
innovation
innovative
evolution
new technology
automation
robots
automated
adaptation
trends
A.I.
anticipation of needs
business model transformation
goals
solve problems
offer solution
make profit
upgrade/improve
Stay ahead of competition
cheaper/faster
answer questions
loyalty/ retention
SATISFACTION
Displease
to be satisfied
to be frustrated
angry
upset
impatient