Justice perception

Azmi (2015) “Dimensions of trust, as defined by Colquitt and Rodell (2011), are willingness to be vulnerable and positive expectations, and these dimensions are adopted in the model.
Several studies (Aryee et al., 2002; Konovsky and Pugh, 1994; Pillai et al., 1999) have found that justice influences trust significantly. Trust mediates the relationship between justice and the positive outcomes of behaviour towards an organisation.”

Perceived RIsk

Bhuasiri et al. (2016) argued that perceived risks loses its importance when citizens display positive attitudes and trust toward the service provider.

Trust benefits e-filing, trust vs personal data exchange

Trust and responsiveness -- > ver qual aspect de qualidade é, acho que é serviço.