Meaning: Bundle of operations that needs to be done with all the employees including different departments. Internal processes in order to obtain productiveness, quality and excellence (Montenegro, 2023).

Meaning: A process which can turn information into a meaningful form using e.g. computers and digitalized information.

Goal: get to know how people are thinking in terms of how to create the same kind and type of information as computers

1. Input Processing: Input device will be used to collect data which will be put in a system by humans.

2. Data Processing: turn raw data into data that can be used later on.

3. Output processing: Data will be send to a display screen/printer where data can be stored into a new format or turned into an input to another IPOs.

4. Storage Processing: Data can be processed into new data or stored on e.g. DVD (Bhasin, 2021).

Hotels which have as target market people who are willed to spend a minimum price for a room. The hotel is providing a minimum amount of facilities; the basic facilities and has basic rooms (Roshan, 2017).

When compared to other type of hotels, low- budget hotels have more rooms.

''Basic services offered: room, basic breakfast, internet access, limited service or self-service food and beverages services." (Ibis,2017)

"Guests are a mix of leisure and budget conscious business travellers. A large proportion of transient guests on a short stay." (Sorin,n.d.)

Customization is not an option in low-budget hotels. They have their processes fixed. And they have limited options for the types of rooms offered.

Usually, hotels have a low visibility since the guests do not see each and every process that is taking place in the hotel.

Meaning: Bundle of operations that turn raw industrial materials into finished end products. MPOs are most of the time part of the back-of-house (The Editors of Encyclopaedia Britannica,1998)