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Processes of Human Resources Management, = Qantas - Coggle Diagram
Processes of Human Resources Management
1. Aquastition
Identifying staffing needs (WHAT IS THE JOB THAT NEEDS BEING DONE?)
Selection of staff
Interviews
Personality tests
Police checks
Through thorough checking they then choose the most suitable employee
Qantas does a range of extra tests and multiple interviews to assess the best employee to hire
• Interviews
• Personality tests
• Police checks
• Physical examinations (for pilots and flight attendants)
Recruitment
EXTERNAL
$$$ (advertisements and time etc.)
INTERNAL
Encourages staff to be proactive and more productive -> working towards a promotion within workplace
2. Development
Induction
Training
Organisational development
Mentoring and coaching
Performance appraisals -> talk about skill development
Qantas spends $275 Million dollars in the development of staff
-> shows they care about employees
On the job training
○ Apprenticeships
○ Demonstrations
○ Coaching
○ Job rotation
○ Mentoring
Internships
Off the job training:
○ Sponsored courses in higher education
○ Flight simulation tech
○ Qantas collage online
○ Qantas Centre of service Excellence
3. Maintenance
Communication and workplace culture
Employee participation
Benefits
· Legal compliance and CSR
· Monetary Rewards
· Non-monetary Rewards
Qantas work environment
Excellent staff facilities help motivate and retain its staff. Qantas has recently implemented a number of flexible initiative to balance work and life with the staff.
Eg. Childcare services in SYD and MEL
4. Seperation
The ending of the employment contract
Involuntary
redundancy, dismissal
UNFAIR DISMISSAL
Voluntary
retirement, resignation
Indication of Effectiveness: HIGH STAFF TURNOVER
Regular changes in staff and a high staff turnover INDICATES THAT THE BUSINESS is NOT managing the staff correctly and that the employees do not seem to be enjoying
Qantas retrenched 9,000 employees between 2020-2021
Due to the COVID-19 Pandemic
To save money $$$ Qantas involuntarily separated (dismissed) many employees to save money.
= Qantas