Processes of Human Resources Management
1. Aquastition
2. Development
3. Maintenance
4. Seperation
Identifying staffing needs (WHAT IS THE JOB THAT NEEDS BEING DONE?)
Selection of staff
Recruitment
EXTERNAL
INTERNAL
Encourages staff to be proactive and more productive -> working towards a promotion within workplace
$$$ (advertisements and time etc.)
- Interviews
- Personality tests
- Police checks
Through thorough checking they then choose the most suitable employee
- Induction
- Training
- Organisational development
- Mentoring and coaching
- Performance appraisals -> talk about skill development
Qantas spends $275 Million dollars in the development of staff -> shows they care about employees
On the job training
Off the job training:
○ Sponsored courses in higher education
○ Flight simulation tech
○ Qantas collage online
○ Qantas Centre of service Excellence
○ Apprenticeships
○ Demonstrations
○ Coaching
○ Job rotation
○ Mentoring
- Internships
- Communication and workplace culture
- Employee participation
Benefits
· Legal compliance and CSR
· Monetary Rewards
· Non-monetary Rewards
Qantas work environment
Excellent staff facilities help motivate and retain its staff. Qantas has recently implemented a number of flexible initiative to balance work and life with the staff.
Eg. Childcare services in SYD and MEL
= Qantas
Qantas does a range of extra tests and multiple interviews to assess the best employee to hire
• Interviews
• Personality tests
• Police checks
• Physical examinations (for pilots and flight attendants)
The ending of the employment contract
Involuntary
Voluntary
redundancy, dismissal
retirement, resignation
UNFAIR DISMISSAL
Indication of Effectiveness: HIGH STAFF TURNOVER
Regular changes in staff and a high staff turnover INDICATES THAT THE BUSINESS is NOT managing the staff correctly and that the employees do not seem to be enjoying
Qantas retrenched 9,000 employees between 2020-2021
Due to the COVID-19 Pandemic
To save money $$$ Qantas involuntarily separated (dismissed) many employees to save money.