FIA 1: Harrys House App
User interface
User experience
User story - customer
Client story - tour manager
Criteria
Self prescribed
Prescribed
Constraints and Impacts
Social
Economic
Personal
Visual Communication
Principles
Elements
Colour
Scale
Proportion
Shape
Space
Proximity
Repetition
Alignment
Contrast
Hierarchy
Harmony
Client Requirements (tour management)
User needs (customers)
payment details and banking will be done securely security
Screens
Able to login using staff id and passwoed
Print reports
Sales reports
select report period
add, update and search products
select items to report on
Wants
Wants
able to login using customer id and password
view ticket purchases
search for and select tour dates based on city and concert dates
select delivery methods for tickets
receive conformation of their order
Existing solutions
Ticket master
Official Harry Styles website
Merch is sold here and you get a link to book tickets on ticket master
Just sells tickets, no merch
Doesn't want to give too much information away (keep their privacy) they just want to buy tickets and merch
Persons
an automatic conformation email will be sent to the customer after they make a purchase.
before the concert customers can add their info in so can purchase quicker. This will help organised customers to definitely secure their ticket.
Project
Scope
Project Statement
Current gaps
Objectives
Consequences
the problem
Proposal
the ideal situation
Who
What
When
Where
Why
How
Constrains
Deliverables
Timeline
Gerneral home page
Customer login page
Tour manager login page
Same large font used throughout - to be accessible to people with visual impairment.
Available to all users for free
Generates increased ticket and merch sales
Sophie
Mr Smith
Alice
Easy to navigate through clear buttons and labels
Clear and simple layout
consistent colour scheme and buttons through app
Is the first time she has been a tour manager so buttons and layout needs to be clear, simple and easy to understand.
Has impaired vision so the app needs to have a large font, a minimalistic display and no contrasting colours.
Is a keen Harry fans so wants to go as many concerts as possible and buy lots of merch. So the app will allow her to add this all in one her shopping kart so she can buy them all at once. Also allow her to put her payment details in ahead of time so she wont miss out.
He is not confident about buying tickets online so he wants to see more about how secure the payment is and the app's layout needs to be clear and simple.
He must get tickets in a seated area so there will be a clear option for either standing or sitting. He will also be able to sign up and before the tickets are sold out.
Needs
Needs
Somewhere to login to see their ticket information.
Icons
Tour logo
House with heart in it to represents Harrys house
Shopping kart
Able to click on the house icon in the top left corner when your anywhere in the app and it will take you to the home page. This is the same for the shopping kart icon that will be in the top right corner.
Will have to login straight away so then they will be taken to the right home page and will then have access to everything. This will have to be the first thing they do so the app knows who they, their location and their preferences, that way more specific tour dates and merch will be shown to them.
Fans are able to get to see Harry preform in a more exclusive way.
Different levels/prices for tickets depending on where you are seated and of you choose the VIP experience.
Is a trustworthy and secure place to buy tickets and merch.
Everyone is given the opportunity to buy tickets
Logical and easy to use
Both the customers and tour managers are able to access the app to suit their needs and wants.
Bright and coherent colour scheme
Colours, sizes and shapes wont be contrasting
Everything in the app will be proportionate. E.g. titles bigger that information, also large images.
A quality app that can be clearly communicated with a simple layout. So it can be understood by the staff and customers.
An app to efficiently report on ticket and merch sales.
An app to update and add information in ticket and merch sales.
A app that they can trust the sales of tickets and merch on.
A specific login for the tour managements staff and a separate login/side of the app to be for customers.
It to be accessible to people with impaired vision.
Their ideas and requirements to be listened too and followed.
Customers to keep coming back to the app to buy their tickets and merch (customer loyalty)
To buy tickets and merch before they all sell out.
Continuity and flow throughout the app to allow the users to make it easy and simple for the user to use.
Tour manager home page
Select area to report on page - either on merchandise or ticket sales
edit/add merch page
edit/add tickets page
Customer home page
Buy tickets page
Tour setlist page
Buy merch page (choose what you wan to buy)
Select tickets
Checkout page
Confirmation page
Checkout page
Confirmation page
The user needs to be confident and satisfied buy tickets and merch on this app.
needs a safe and secure place to purchase their merch and tickets
Smooth transitions between the apps pages.
Usability Principles - part of UI
Wants to be able to go back to the home or shopping cart at anytime.
Accessibility
Utility
Safety
Effectiveness
Learnability
It is accessible to all users to use after they sign in
All staff members can login with the correct password so customers can login here.
Data and personal information are secure and safe.
It for fills its function as a sign to buy tickets and merch.
Not too much information will needs to be imputed to ensure privacy. Only what is essential like bank account details for payment.
Once they download the app they can access the sale quickly at anytime.
Only have to sign in once then the app will remember you
All app functions and clear and simple so will be able to learn how to use it quickly.
The same colours, fonts and buttons will be repeated throughout the app.
Blue, orange and yellow
Buttons and words will be aligned in the middle. This will ensure elements are visually connected, making the app more visually appealing and giving it a sense of order.
The app will have a visual hierarchy with titles and the more important/used buttons or information prioritised at the top of the page.
Cost of creating the app
Only going to be in English so unavailable to people who speak
another language
No read allowed function so impacts people who are visually impaired.
Easier and quicker to buy tickets and merch
Ticketek
Like that it includes a waitlist for upcoming tour ticket releases.
click to edit
Lots of geometric shapes will be used for buttons and shapes
accessible to customers with vision impairment
able to purchase more than one ticket
can select the type of ticket that they want (e.g. standard or VIP, sitting or standing)
the app should be visually appealing and very user friendly by clearly communicating what each buttons function is.
Buttons are clearly labelled for easy navigation
Able to clearly find what the user is looking for, giving the customers a high satisfaction.
Able to quickly use the app anywhere that has a data connection.
Will try an fill the space but without overcrowding the screen.
Titles will be larger but all all text will to be to scale with each other.
There will be harmony and satisfaction within the app by following a consistent colour scheme and making sure all elements are in alignment.
To minimise clutter and confusion all button will be closely placed close to their corresponding text, to show they are related.
No budget was given
Sign up
Reset password
More information
add a countdown to excite the customers and remind them how far away the tour is
The layout for each ticket or merch sale will have the same requirements.
Large images so they are easy to see by the user.
Customers and the tour manager can effectively achieve their required needs and wants.