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Jumper AI Vonage Ericsson - Coggle Diagram
Jumper AI Vonage Ericsson
Three Pillars
Multi-Channels
Facebook, Instagram
Integrations
Ecommerce stores
Amazon, Shopify Plus
Shipping and Logistics
POS systems
Sales channels
Payment gateway
Stripe, Paypal
Feature Set
Multichannel live chat
Commerce engine
Automated responses, Notifications
Social CRM
Social sites
Influencers
3rd party data - GA4
First part data - Consumers’ preferences,
behavior, and opinions.
Enterprise data
CRM
Inventory data
B2B
Retailers
Solving D2C problem space [Conversational Commerce
Chat bot and Agent
Luxury brands (Loreal, Lakme (makeup)
Toyota ?
Closeup, Unilever
KPIs
Intent to Purchase
Cross / Upsell
Unfinished purchase
Cost optimization
Service support - Delivery, Returns,
Next Sales
Recommendation
Sales events
Product launch
Retention and Brand value
(Customer Experience)
Brand tips
Loyalty points redemption
Ecosystem
Luxury brands in partnership on the platform
Technical KPIs
To finish the purchase
Time
Number of clicks
Preferences - size, color
Queries
Delivery Address
Payment
Out of scope
Marketing
Next steps
Omnichannel
Monetization
Ecosystem
Context Specific
Vonage
Voice
Video
Messaging
Provided in the context of different businesses such as Healthcare, Finance, Retail commerce, Logistics