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common core values leaders - Coggle Diagram
common core values leaders
it a must to remember all!!
Define and refine
core identity and corporate culture of the business =
who are you at the company
what is your company about?
what is so unique about your company?
what differentiate from you and others?
3 steps of service statement
warm and sincere greeting. = address by name
Anticipation and fulfilment of each guest's needs
see and offer extra service without asking
Fond farewell
warm good bye and address by guest name
Empower through trust
The Ritz-Carlton Mystique
Indefinable quality = create company uniqueness
Employee engagement
Guest engagement
personalizing relationship
Product and service excellence
Financial performance.
Ritz-Carlton put trust in all employee, company empower every single employee to spend up to $2000 per guest to enhance guest experience/ immediate resolve issue without seek for approval
It’s not about you
dont just focus on your growth
be aware of external enviroment
practice is to use multi site visit to other company
developed a new process for evaluating proposed innovations in the business. It tests suitability of the innovation
Deliver WOW!
create memorable experience to create loyal customer
revisit or use your service again
Leave a lasting footprint
company's commitment to community =
drive your business but also contribute to the community
Leave a memorable impression