Use the Homer SIP tracing tool to locate and obtain SIP traces for troubleshooting issues with Mindful callbacks.

Understand what information is required from a client to obtain a SIP trace from the Homer SIP tracing tool.

Use the information obtained from a client to filter and locate SIP traces in Homer for a trouble call.

Review SIP traces for the trouble call in Homer.

Understand how to avoid providing sensitive information to clients from Homer.

What is the URL?

How do I create an account?

Are there any other requirements?

Call ANI

Client IPs (from SIP domain)

Set up your Search Options panel

Date filter

Use wildcards when needed

Calls are color coded

View flow diagram (or export it)

View SIP message detail (or export PCAP)

View the QoS tab

Never use Homer while screen sharing with a client

Do not refer to the tool by name with clients. It is simply our "SIP tracing tool".

Verify that you are sending the correct call data to clients.