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TAA Manager - Coggle Diagram
TAA Manager
Customers
AMX: Biggest implemementation ($$$)
SKY: Challenging Implem (Hyper-V)
Cielo (BRA): Complex Implem (VPLEX)
BPCR: On-Time Implem (missing Parts)
AMX: Big Mistake (loss of data + $$)
FUJI: G8 didn´t accomplish (Stg distrib)
KIO: Challenging Gov Sales (many features)
FEMSA: SLAs (parts Not Avail)
PEMEX: Problem (bug on SW HP-UX)
Televisa: Dissap Sell & Sucess Delivery
Leadership
Document E2E Operational process
Generate a Central Docs Repository
Prepare Doc Templates to Standardize
Customer Visits Report
G8 runnig using DC Voltage
Relationship w/Supermicro
Testing G8 functionalities to improve
Alliances to Test Apps for Marketplace
Strategy
Meet Customers (Main)
Relationship (Int/Ext)
Knowing the Team
Technical Especiality
Certifications
Soft skills
Control Panel
Assigning Customers (Prim/Back)
Know main Issues
Support/Escalations
Supporting team
Very Open Comm
Give Confidence
Know Family details
Develop Train Plan
Good Relationship
Working closely
Working with them
Escalations
Internal Comm
Incident details
Comm & Listen to Customer
Involving SMEs
Incident Follow-up
Keep Client Informed
Customer visit
Balancing: Process VS Results