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TOPIC 8: COMMUNICATION, Example, Method that has used to communicate as…

- - - - Voice intonation
        
        Silence/conversational overlaps (empathy, respect vs lack of communication)
  - - - Importance of verbal versus nonverbal
- - - - Employee well-being
        
        People in organizations spend over 75% of their time in an interpersonal situation
        
        Managers spend 37.5 hrs communicating
        
        Communication serves 4 functions – control, motivation, emotional expression and technology
        
        Communication can change people attitudes – the essence of ‘social behavior’
- - - - Communication channel norms
        
        Individual communication channel preference
        
        The symbolic meaning of the communication channel
  - - - Convey multiple cues
        
        Allows timely feedback
        
        Allows customized message (face to face conversation to suit the situations)
        
        Permits complex symbols
- - - - Share similar mental models of the communication context.
        
        Sender is experienced at communicating the massage topic.
- - - - Language
        
        Information Overload
- - - - Scan through documents more efficiently
        
        Remove distractions
        
        Time management
        
        Temporarily work longer hours
  - - - Omitting
        
        Summarizing
- - - - Use timing effectively
        
        Be descriptive
- - - - Transmits information rapidly in all directions
        
        Follows a cluster chain pattern
        
        More active in homogeneous groups
        
        Transmits some degree of truth
    - - Email becoming the main grapevine medium
        
        Social networks are now global
        
        Public blogs and forums extends gossip to everyone
    - - Fills in missing information from formal sources
        
        Strengthens corporate culture
        
        Relieves anxiety
        
        Signals that problems exist
    - - Signals that problems exist
        
        Perceived lack of concern for employees when company info is slower than grapevine
- - - - Less rule bound than verbal communication
        
        Important part of emotional labor
        
        Most is automatic and non conscious
- - - - Wikis-Wikipedia