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DEFINE INNOVATIVE SERVICE CONCEPTS - Coggle Diagram
DEFINE INNOVATIVE SERVICE CONCEPTS
Develop a Service Strategy
What are the needs of important market segments?
What service elements of unique value will we offer to customers?
What enabling process must be in place to support the service concept?
Service Concept Worksheet Template
Concept Name
Concept Description
Concept Features
Feature justifications
Concept Visual
Segmentation
Value Creation for the company and service providers
Competition
Alternative service concept ideas
Prenatal do-it-yourselfer
Jenny Craig Prenatal
Personal Touch
Service Fishbone Diagram
Why is it the job or outcome is not well satisfied
Systems and or Organizations
Employees
Inputs and materials
Offerings and or outputs
Customers
Methos
Suppliers