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Bringing Open Innovation to Services - Coggle Diagram
Bringing Open Innovation to Services
Open innovation has changed the way companies develo products but it also should apply to servides
Service in traditional value Chain
Inbound Logistics
Operations
Outbound Logistics
Marketing and Sales
Service
Service Concept Worksheet Template
Concept Name
Concept Description
Concept Features
Feature justifications
Concept Visual
A SERVICES VALUE WEB
Customer engagement
Service Co-creation
Elicit Tactic Knowladge
Design Experience Points
Service Offering
Service Fishbone Diagram
Why is it the job or outcome is not well satisfied
Systems and or Organizations
Employees
Inputs and materials
Offerings and or outputs
Customers
Methos
Suppliers
How to Foster Open
Service Innovation
Work closely with customers to develop new so- lutions.
Focus offers on utility, rather than the product.
Embed your company in your customer’s organization
BARRIERS TO SERVICE INNOVATION
IN A PRODUCT-ORIENTED COMPANY
Changing service pricing
Adjusting sales compensation incentives
Developing appropriate internal metrics
Communicating service value