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AWARENESS, Communication channel, Redeem, Social media, WoM, E-commerce…
AWARENESS
CONSIDERATION
PURCHASE
ONBOARDING
ADVOCACY
survey
Online Forum
Social Engagement
Review & Referral pages
Loyalty Campaign
Offers in invoice
mailings
After- sales service
Rewarding
Gamification
SMS
QR code
Presents
Guarantee
Web self-service
Customer Self Service
Executive Support System
Call centre/ IVR
Online Community
Q & A
Resources libraries/ Knowledge base
Blogs
Forum
Chat/IM
Feed back
QR code
Handing
App/ Website/ E-commerce
Payment page
Pick up
Agent/ Broker
Order confirmation channel
OTT/Email/SMS
Call/ZCC
Delivery option page
Shipping
Proximity Campaign
Geofencing
NFC
Wifi marketing
Wifi tracking
Wifi shoping
RFID
BLE beacons
QR codes
QR code tracking
Loyalty app/ Social loyalty
Offline services
Loyalty program
Membership program
App/ Social loyalty/ Pos
Membership card
Offers to customers
Gift
Coupon/ voucher/ Punch card
Code
Store Display
Promotion
Offline service
Push messaging
Email/SMS/ MMS/ZNS
Search & Comparison
Website/ Landing Page
Digital Ads
Display Ads
Social media Ads
SEM/SEO
Email marketing
Influencer/KOL
Livestream
POSM
Events
Blog/ Reviews/ Forum
PR
Workshop
Events
Holding online or offline
Article
Sponsor
Webinar
Communication channel
Livechat
Call center
Chatbot
Social media
Redeem
Social media
Promotion/ Gamification
E- voucher/ coupon tracking
WoM
E-commerce site
Blogs/ Reviews/ Forum
Customer actions
Business actions
CDP/ CRM/ ERP
SMS tracking
SMS keyword campaign
Call tracking
Collection Data
Profile Unification
Profile Segmentation
Customer Personalization
Data Activation
Personel & Demographic
Onsite Behavioral Data
Engagement Data
Transaction Data
Mobile & Device Data