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3.2 - Coggle Diagram

- - - - The result of the unique blend of experiences, culture and systems of an organisation
  - - - Linkage Ambiguity
        
        Holding different opinions about the links between actions and performance
        
        Uncertainty of which activity or processes depend on each other to create distinctive capability that generate value
      - Characteristic Ambiguity
        
        It might be hard to understand if it is based on tacit knowledge
  - - - Explicit
        
        Can be codified and easily transferred
      - Tacit
        
        Personal, context-specific and difficult to codify and transfer; hence, difficult to harness
        
        Based on the individuals experiences expressed in human actions such as evaluations, attitudes, POV's, commitments and motivation
        
        Personal knowledge an individual can obtain only from direct experience in a given domain and is hard to be written down or communicated
        
        e.g.
        
        skills of a salesperson
        
        Care staff to empathise
        
        On organisational level, working culture