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Topic 2 - Socio-Technical Systems : Information Systems | Players &…
Topic 2 - Socio-Technical Systems : Information Systems | Players & Drivers
1. Information System Stakeholders
A stakeholder is any person who has an interest in an existing or proposed information system. Stakeholders can be technical or nontechnical workers. They may also include both internal and external workers.
SYSTEM OWNERS
Information system’s sponsor and executive advocate
Responsible for funding the project of developing
SYSTEM USERS
affected by an information system on a regular basis
capturing, validating, entering, responding to, storing, and exchanging data and information.
SYSTEM DESIGNER
translates system users’ business requirements and constraints into technical solution.
They designs the computer databases, inputs, outputs, screens, networks, and software that will meet the system users’ requirements.
SYSTEM BUILDERS
a technical specialist who constructs information systems and components based on the design specifications generated by the system designers.
SYSTEM ANALYSTS
a specialist who studies the problems and needs of an organization
OTHER STAKEHOLDERS
External Service Provider (ESP)
who sells his or her expertise and experience to other businesses
Project Manager
experienced professional who accepts responsibility for planning, monitoring, and controlling projects
System Users
Internal & External
Internal System Users
Clerical and service workers
Technical and professional staff
Supervisors, middle managers, and executive managers
External System Users
- Customer - Suppliers - Partners - Employees - Remote Users - Mobile Users
2. Business Drivers for Today’s Information Systems
IS Business Drivers
Knowledge Asset Management
Electronic Commerce and Business
Globalization of the Economy
Security and Privacy
Collaboration and Partnership
Continuous Improvement and Total Quality Management
Business Process Redesign
3. Technology Drivers for Today’s Information Systems
IS Technology Drivers
Mobile and Wireless Technologies
Object Technologies
Networks and the Internet
Collaborative Technologies
Enterprise Applications
Mobile and Wireless Technologies
Some mobile and wireless technologies -
Smart phones, Bluetooth, Wireless networking
Object Technologies
a software technology that defines a system in terms of objects that consolidate data and behavior (into objects).
Networks and the Internet
Networks include mainframe time-sharing systems, network servers, and a variety of desktop, laptop, and handheld client computers.
Collaborative Technologies
Collaborate technologies are those that enhance interpersonal communications and teamwork.
Enterprise Applications
Enterprise Resource Planning (ERP)
Supply Chain Management (SCM)
Customer Relationship Management (CRM)
Enterprise Application Integration (EAI)
4. System Development Process
A set of activities, methods, best practices, deliverables, and automated tools that stakeholders use to develop and maintain information systems and software.
System Development Process Overview
System initiation
The initial planning for a project to define initial business scope, goals, schedule, and budget
System analysis
the study of a business problem domain to recommend improvements and specify the business requirements and priorities for the solution
System design
the specification or construction of a technical, computer-based solution for the business requirements identified in a system analysis
System implementation
the construction, installation, testing, and delivery of a system into production
Project and Process Management
Project management
The activity of defining, planning, directing, monitoring, and controlling a project to develop an acceptable system within the allotted time and budget.
Process management
The ongoing activity that defines, improves, and coordinates the use of an organization’s chosen methodology (the “process”) and standards for all system development projects.