Change and the Organization
Models of Change
Kotter, 8 stage model (pages 38-40, 45-46)
Lewin, 3 stage model (pages 36-38)
Emergent change
Senge, systems approach (pages 40-42)
Lorenz, chaos theory (page 67)
Holland, complex adaptive systems (page 68)
Stacey, complex responsive processes (page 69)
Four step approach (page 72)
Roles and responsibilities
Sponsor responsibilities (pages 51-52)
Change agent responsibilities (pages 52-53)
Change agents contracting with line managers (pages 53-54)
Change management and job titles (pages 54-56)
Cascading decisions and designs (pages 89-90)
Portfolio, programmes and projects (pages 90-92)
Vision (pages 98, 105-106)
Culture
Culture and climate (page 63)
Taylor, how culture is shaped (page 62)
How culture develops (page 61)
Schein, how to identify culture (page 61)
Trompenaars and Hampden-Turner, 3 levels of culture (pages 60-61)
Morgan, metaphors and images (pages 32-35)