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a supermarket - Coggle Diagram

- - - - system will better enable your customers to raise their issues.
    - - let you know all about their good, bad, and ugly experiences when interacting with your brand.
      - which areas require improvement.
      - what you're doing well
  - - - Once a customer rates the representative anywhere from one to five stars, the site redirects them to leave a review.
    - - Reward the top performers with incentives or gifts - this will encourage and motivate your employees to achieve the customer service goals.
    - - Good Communication skills
      - Knowledge
      - Empathy and Patience
  - - - People expect good support services when they're on-the-go.
    - - Improve the response times on social media queries
        and provide effective solutions to customers
    - - FAQ pages should provide easy-to-understand
        fixes to all common problems
- - - - try out the food
      - buy ingredients to cook
    - - check price products
      - try on different clothes
      - check discount
  - - - Need more staff