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SNOW Training, L1 for SD and Run apps team and Run infra - Coggle Diagram
SNOW Training
SECTION A - People(Trainers)
Project team Steven main lead
SD - Roger Henri L1/l2/L3
INFRA - Roger Henri
BSS - onboard the person/s ; Chamika?
CMDB - include the green branch here
Reports : Steven Lars
SECTION C _ SCHEDULE
Train the trainer sessions
Event
Incident
SR
CMDB
Reporting
Training Calendar
Project Team Training (section A)- Dec 2021
Session 1 : Gayan /Wasantha / Chamika
Session 2 : Alex / SimonB/ Roger H
End user Trainings (Section B)- Jan / Feb 2022
Duration ( 3 hrs ) average
SECTION D - Content
SR - Dominique Desvignes
Incident - Steven
CMDB - training needed? ALex and SimonB check
NETDAP - Alex/SimonB
ASSET - Martin Brulele
SECTION B audience
IT community Service desk / Support teams
end user
Communiation
Documentaion
Prepare the training environment prior / very low dependencies to begin training
L1 for SD and Run apps team and Run infra